Information we collect

• Contact, billing, and shipping details you provide
• Order records, transaction status, returns, and support communications
• Account information and preferences, where accounts are available
• Device, browser, IP address, online identifiers, and website activity
• Information you voluntarily provide through forms, reviews, or messages

Information comes directly from you, through website technologies, and from service providers involved in our operations.

How information is used

• Process orders, payments, delivery, and returns
• Provide customer service and account functionality
• Maintain store security and prevent fraud
• Understand performance and improve our services
• Send service messages and permitted marketing
• Meet legal obligations and resolve disputes

Payment information

Payment credentials are handled through the payment services offered at checkout. Please do not email full card details, security codes, or financial account passwords to customer support.

Service providers and disclosures

We may disclose relevant information to Shopify, payment processors, fulfillment partners, carriers, customer support providers, analytics providers, and advertising partners. We may also disclose information as required by law, to protect rights and safety, in connection with a business transaction, or with your direction.

Certain advertising disclosures may constitute a “sale” or “sharing” under applicable privacy laws even when no money is exchanged.

Cookies and similar technologies

Cookies and similar technologies can support checkout, security, preferences, analytics, and advertising. Where consent is required, optional technologies require that consent before use. Use the cookie controls presented by the store or your browser settings to manage available choices. Disabling essential cookies may affect shopping functions.

AppLovin and advertising

We may use AppLovin as an advertising and measurement partner. When its integration is enabled, AppLovin is a third party that collects information through its pixel, cookies, or similar technologies and may receive information shared by us, subject to applicable requirements and your choices.

Depending on the integration, data may include online identifiers, IP address, device and browser details, pages viewed, and shopping or purchase events. AppLovin may use this data for ad attribution, campaign measurement, personalization, and improvement of its advertising technologies, including AI-powered systems, as described in its policy.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy

Shopify

Our store uses Shopify to support ecommerce services. Read the Shopify Consumer Privacy Policy for information about Shopify’s own processing.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information, withdraw consent, object to processing, or opt out of qualifying sale, sharing, or targeted advertising. Visit Your Privacy Choices or email us with the subject “Privacy Request.”

We may verify identity or an agent’s authority before responding. Applicable rights can have legal exceptions. We will not discriminate against you for exercising applicable rights. Where available, you may appeal a decision by emailing “Privacy Appeal,” or complain to your local data protection authority.

Browser or device privacy signals, including Global Privacy Control, are handled according to applicable requirements. Browser-specific choices may need to be repeated after clearing cookies or changing devices.

Retention and security

We retain information as reasonably necessary for the purposes above, including legal recordkeeping, security, and dispute resolution. Retention varies by information type and applicable obligations. We use reasonable safeguards; no online transmission or storage system is completely secure.

International processing

Our business is based in China and our service providers may operate in other countries. Information may therefore be processed outside your country of residence, subject to applicable transfer safeguards and requirements.

Children and marketing preferences

The store is intended for adults purchasing pet supplies, not for children. If you believe a child has provided information inappropriately, contact us to request review. Use the unsubscribe link in marketing emails to stop those messages; necessary order communications may continue.

Changes and contact

We may revise this policy when our practices or requirements change. The updated version and date will be posted here, with additional notice where required. For privacy questions, email service@yxhmhjhjg.asia.