Privacy Policy

Privacy Policy | WILLOWSTRIDE™
WILLOWSTRIDE™ · Customer Care

Privacy Policy

This policy explains how WILLOWSTRIDE™ collects, uses, discloses, and protects personal information when you visit or shop with us.

Privacy choicesShopping dataCustomer rights

Information We Collect

Depending on how you interact with the store, we may collect contact details, order and transaction information, account or customer-service communications, device and browser information, and information collected through cookies or similar technologies.

How We Use Information

We use personal information to operate the store, process and deliver orders, provide customer support, maintain security, prevent fraud, improve our services, comply with legal obligations, and send marketing where permitted.

Cookies & Similar Technologies

Our store and service providers may use cookies and similar technologies for essential functionality, analytics, preferences, security, and advertising. Browser and consent controls may allow you to manage certain uses.

How We Share Information

We may disclose information to service providers that help us operate the store, including ecommerce, payment, fulfillment, shipping, analytics, customer-service, security, and marketing providers, as well as when required by law or a valid legal process.

U.S. State Privacy Rights

Depending on your state and applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information, and to opt out of certain targeted advertising, sale, or sharing activities where those concepts apply. We may need to verify your request.

Data Retention & Security

We retain information for as long as reasonably necessary for the purposes described here, including legal, accounting, dispute, fraud-prevention, and contractual needs. No method of storage or transmission is completely secure.

Children

Our store is not intended for children to make purchases without the involvement of a parent or legal guardian. If you believe a child has provided personal information improperly, contact us.

Contact

Privacy questions or requests can be sent to service@willowstride.com.

Business information

WILLOWSTRIDE™

Legal company: Shenzhen Weiguang Chengju Holdings Co., Ltd.

Owner: Zhang Liyan

Email: service@willowstride.com

Phone: +86 131 7220 8838

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Address: Room 304, Beitou Comprehensive Commercial Building, No. 1120 Qianhai Road, Beitou Community, Nanshan Subdistrict, Nanshan District, Shenzhen, China

Last updated: September 18, 2026