Email: service@willowstride.com
Phone: +86 131 7220 8838

Include your order number, the email address used at checkout, and a short description of your question so we can locate your order quickly.

For damaged, incorrect, missing, or defective pet products or accessories, contact us promptly and include clear photos of the item, affected part, and packaging when relevant.

Please contact customer service before sending a return. Returns sent without the required return instructions may be delayed or may not be accepted.

We aim to respond within 1–2 business days. Response times may be longer during holidays or periods of unusually high volume.